Corporate Travel Management

Dedicated Teams

The Travel Consultants at the GTM Client Service Centers are organized into dedicated Teams of experienced Corporate Travel Consultants assigned to specific clients. This arrangement creates a familiarity with your individual travelers, their preferences and company policies.

GTM initiates each relationship with introductions and training so that all travelers and travel planners become familiar with the GTM online booking tools and their Dedicated Team of Travel Consultants. The Dedicated Team provides prompt service that your travelers will not find when booking online at airline or other travel Web sites. GTM has found that education and the Consultant relationships are often enough to win over your employees' loyalty. However, we also recognize that some employees may not be quick to change allegiance or recognize the savings potential of the GTM program.

Whether a trip is initiated online or on the phone, your company's Dedicated Team will manage all necessary follow-up including changes, refunds or special services.

Choose your Booking Method

Salesperson or senior executive? A day trip to a single destination or a three-city international trip? GTM offers a combination of entry points for travel planning which will result in improved productivity and exceptional service for your travelers:

• GTM Online Booking Tool/OBT
• Company-customized OBT
• E-mail
• Electronic Travel Request Form
• Phone

Online Travel Planning

We offer online reservations that are fully-managed, not touchless.  All services of GTM are integrated with the OBT. When a traveler/travel arranger books a trip online it is sent immediately to your dedicated Team of Consultants to search for a better fare utilizing our web scanning technology, consolidators, creative options, etc.  Your Team provides complete support for travelers who have questions or need to make changes to their reservations. 

The GTM Web site incorporates the Cliqbook and GetThere™ booking engines, two of the industry’s leading travel reservation OBTs.  While both programs (Cliqbook and GetThere™) offer similar features in a different format, we value our clients’ opinions and preferences.  There is no one-size-fits-all solution when it comes to online booking and corporate travel management.  Both tools are available globally to anyone with Internet access.

Cliqbook:

1. Increase Control: Prevent out-of-policy travel purchases before they occur, and effortlessly communicate corporate policy updates to your travelers.
2. Real-Time Reporting = Actionable Information: Access past, present, and future travel spending information to support strategic supplier negotiations.
3. Enhance Productivity: Book travel fast and easily; book air, car, rail, and hotel simultaneously without sacrificing time needed for your core business objective.

GetThere: 

1. More than half of Fortune 200 companies use GetThere™ products.
2. GetThere™ volume represents more than $15 billion in annual travel spending.
3. A survey of GetThere™’s top 100 customers showed high satisfaction and adoption rates.
4. Utilization of the GetThere™ online system can reduce travel costs by an average of 20%.
5. GTM creates company-customized GetThere™ sites with negotiated rates, travel policy information and booking parameters for large volume accounts.

Since Managed Online reservations go through the same rigorous quality control process as telephonic reservations, profiles will be accessed and accommodated in the same way as well.  If your specific information such as frequent flyer numbers and seating preferences are in your profile, it will be added to the reservation and documented in the itinerary. www.gtmtravel.com is a quick, convenient online booking tool for itinerary planning and self-booking of airlines, hotels and cars.

Although Cliqbook and GetThere provide the most content, including niche carriers and web fares, of all online tools, no online tool offers 100% content.  Our IT Department has developed the most extensive online search system that utilizes several different software programs including AgentWare and Booking Builder.  While these programs are very good individually, GTM’s IT Department has taken them to a new level, enabling our consultants to scan over 40 different Web sites while simultaneously accessing flight information through Apollo.  Over 10% of all GTM bookings are booked outside of our GDS by use of our technology and our aggressive faring techniques.

Customized OBT

GTM’s online booking solution is customizable for individual companies, enabling GTM to program private fares including air, hotel and car rates as well as travel policy information. We can also provide a direct link from your intranet site which can be privately labeled. 

Since no two clients are the same, we will customize the travel solutions we provide to allow you to track your spending habits and still accommodate your culture.  We will offer you a blend of online and traditional services that will not only lower your average fee per transaction, but also enhance your overall travel program.  If your company is looking for a more aggressive approach that simplifies and reduces travel costs while maintaining a high level of service, GTM is a logical fit.

Increasing Adoption

GTM works with your travelers to encourage use of online self-booking methods. By tracking and reporting online adoption levels, training employees and developing incentives for use, our client service team will help your company achieve its goals and reduce transaction fees. GTM’s Dedicated Teams provide complete support for reservations originating online so travelers can book with confidence and change plans with ease.

International Planning & Global Service

Teams from the GTM International Department are assigned to all clients as part of their service program. International Consultants can be reached directly by calling our toll free number or by e-mail. Requests are handled promptly and confirmation is forwarded to the traveler.

GTM is an affiliate with BCD Travel global alliance, which operates in over 90 key commercial countries.   As an affiliate, GTM is part of the largest worldwide network of travel agencies, providing you local assistance around the globe.  BCD Travel Affiliates provide all the specialized services needed for safe, cost-sensitive international travel including an International Rate Desk for greater savings, passport and VISA services and emergency medical services. Through our consortium of affiliates, travelers can confirm, make or change reservations 24/7.

Emergency / After-hours

GTM Consultants are available from 7AM to 11PM Monday through Friday, 8AM to 9PM Saturday and Sunday, EST.  Our 24-hour/emergency Consultants handle all calls outside those hours.