| United and American
Airlines recently announced they are now limiting the amount of
compensation offered to passengers who agree to be bumped from their
flights in oversold situations. Gate agents have been instructed
to offer no more than a $300 voucher for domestic flights, $500
for transcontinental or $800 for flights to Alaska, Hawaii or international
destinations from American Airlines. Those flying on United Airlines
will only be offered a free domestic coach ticket instead of a dollar-amount
voucher, which can often be more flexible to passengers on domestic
flights who volunteer to give up a seat. The ticket remains valid
for one year. Other airlines are likely to follow suit.
The proportion of people
denied boarding is down so far this year amid the travel slump.
But that will change as airlines continue to pare down flights to
accurately reflect passenger demand.
Gate agents still have
some flexibility to make special offers. But the barter system that
fliers have been used to may become the exception rather than the
rule. The government sets minimum compensation levels that airlines
must offer to passengers that are bumped against their will. The
rules
specify that if the airline can get you to your destination no more
than two hours later than expected, or no more than four hours late
for international flights, then the compensation is the amount of
the fare, up to $200. If the carrier misses that deadline, the payoff
doubles to $400.
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