<<Back

As you are aware, with every reservation booked through GTM, our technology scrapes the most popular travel websites searching for lower "web only" fares. Recently we have had an increasing number of issues with both Travelocity and Expedia. Both companies have a history of "flipping", or changing your requested dates. There have also been reported instances of mailing out a paper ticket when an e-ticket was requested and vice versa. When GTM contacted Travelocity and/or Expedia to correct the error, they were unbending and failed to remedy their errors.

GTM will continue to check these sites for lower fares, but can no longer stand behind their product. If you request we book your reservation on either of these two unmanaged sites, GTM will not be responsible for any inaccuracies in the reservation. If a change is required at a later time you will be required to change it directly with Travelocity or Expedia.

We appreciate your understanding in this matter. Please be assured, GTM will continue to search and sell the more than 20 other Internet sites that work with us and stand behind their product with respectable customer service.